Return the package to us at the following address, make sure you get a proof of postage receipt as we cannot be held responsible for parcels that go missing in the post.Įxpress delivery by Royal Mail in 1-2 working days is £7.Summer breeding visitor, some migrating elsewhere during winter.Add the returns information to your delivery note indicating the number of items returned and the reason code, and then enclose with the parcel.Once approved, the refund should then appear on your bank or credit card statement within 5-10 working days.įor international returns you will need to pay for postage. We aim to process your refund within 5 working days of receiving your parcel, although during sale periods this can be a little longer.You'll then receive proof of posting which is required for all returns.If printed, apply your returns label to the largest side of your parcel and then either drop it at a Post Office branch or Royal Mail Customer Service Point, or have your parcel ready for collection if you have chosen that option.You can ether print your returns label yourself or go to the Post Office where it can be printed for you, or arrange a collection.You will be asked to confirm the size and dimensions of your return, as well as provide your order information and details of the return.
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Please visit to generate your free returns label or arrange a free of charge collection (your postman will being your printed label).Complete the returns information on your delivery note indicating the number of items being returned and the reason code, and then enclose with the parcel.Please ensure all garments are in their original condition with labels intact. Re-pack the items that you want to return (we suggest using the bag we sent the items in).To return your items to us using our free tracked returns service, you need to: If you have received a faulty item or have an issue with your order, please email us at the UK returns are FREE provided you use our tracked returns service via Royal Mail.We will send out your new order as soon as possible and refund the original order once it has been received back. If you require an exchange, please return the original items to us, and place a new order for the required items.Refunds will be made to the card used for the original order.We can only accept returns for purchases made on our website.If you are returning part of your order, the original delivery cost will not be refunded.Garments must be in their original condition and with labels intact.Returns can be made within 30 days of the receipt of your order.We hope that you love your order but if you need to return it for any reason we've tried to make it as easy as possible. If you are unsure of the regulations in your country we encourage you to investigate before you place an order. You will be responsible for any charges and will need to pay them at the time of delivery. Orders from outside the UK or EU may be subject to additional local taxes or import duties. Please check your shipping zone, options and prices by clicking here. Standard untracked delivery to non-EU countries in Europe in 5-10 working days is £6, to the US and Canada in 6-10 working days is £8 and the rest of the world in 7-14 days is £8.
We welcome orders from international customers all over the world. We will pay these charges before delivery, so that you conveniently and smoothly receive your order with no interruption.
įrom 1 January 2021, due to Brexit, deliveries from the UK to the EU are now subject to additional local taxes and/or import duties. For EU customers, when you reach checkout your pricing will be automatically updated to Euros or your local currency, and will include all applicable taxes and import duties. Please check your shipping zone and prices by clicking here. Tracked delivery to the EU is €12 or €15 depending on destination. Orders placed after 3pm, at weekends or on bank holidays will be despatched on the next working day. Please note that Royal Mail aim to deliver parcels sent using their Tracked 24 service on the next working day (including Saturdays), but this is not guaranteed especially during peak times. Please order by 3pm between Monday and Friday for same day despatch via Royal Mail Tracked 24. Tracked delivery by Royal Mail in 3-5 working days is FREE for all orders over £50, and just £4 for orders under £50.Įxpress delivery by Royal Mail in 1-2 working days is £7.
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